Refund Policy

1. Overview

The Free plan costs nothing, so there is nothing to refund. The paid plans (Starter, Pro, Agency) are subscriptions billed monthly. Payments are processed by Paddle.com Market Ltd, our payment processor and Merchant of Record, and refunds are paid out by Paddle to the card or payment method you used.

2. Cancelling vs. refunding

You can cancel at any time from your billing dashboard. Cancelling stops future charges; it takes effect at the end of the billing period you already paid for, and you keep your plan until then. Cancelling does not by itself refund the current period. To get money back, use the process below.

3. The 14-day refund

If you are not happy with a paid plan, ask us within 14 days of a subscription payment and we will refund that payment in full. This covers your first payment and each renewal or upgrade charge, each counted from its own date. We may decline repeated refund requests from the same account where it looks like the service is being used and then refunded month after month.

4. Duplicate or mistaken charges

If you were charged twice for the same plan, or charged after a cancellation had already taken effect, we will refund the extra charge in full, even if it is more than 14 days old.

5. How to ask for a refund

Email support@ogimg.net from the address on your account and tell us which plan and which charge (the date is enough). You do not need to give a reason. We will confirm by email once the refund has been issued.

6. What happens after a refund

• The refund goes back to your original payment method through Paddle. How long it takes to show up depends on your bank or card issuer and can be several business days.
• When we refund a subscription payment we also cancel the subscription, so you are not charged again, and your account returns to the Free plan.
• Your account, API keys and saved templates are kept. Features that need a paid plan, such as watermark-free images, custom fonts and custom HTML, stop applying, and Free plan limits apply.

7. Your legal rights

Nothing in this policy limits any right you have under mandatory consumer protection law where you live. If you believe you were charged in error, please contact us before disputing the payment with your bank, so we can fix it faster.

8. Contact

Questions about this policy? Email support@ogimg.net.